FAQ
Q: What areas do you service?
A: The majority of our customers are within a 60 mile radius of Columbus, GA., but
we are happy to travel beyond that at your request.
Q: Why were we charged the full rate for our service call when the technician was
here for less than an hour?
A: The bulk of our cost is incurred getting a technician to your site: Vehicle and
fuel, dispatch personnel, and computer software and hardware are some examples of
these costs.
Q: I just paid for a new phone system. Why should I buy the extended warranty?
A: The price you paid covers the cost of the design, the equipment, installation
and training on your new system plus 90 days of labor warranty. While we sell
only the best, dependable equipment, the extended warranty allows you to control
your cost in the event of a technical service need beyond the expiration of the
manufacturer’s warranty.
Q: Should I call with when we have a service need rather than accepting a service
agreement?
A: To ensure all of our customers receive the best possible service, we have developed
a service agreement Partner Program. Because telephone systems are so vital to all
business operations, it is imperative that we maintain a full staff of skilled manpower
and a well stocked inventory in order to fulfill any emergency service issues that
arise. In short, the service agreement serves as an insurance policy to make sure
we are able to provide you with all the necessary resources when you need us.
Q: What other advantages are there to having a service agreement:
A: We will not charge a trip charge for billable work such as adds, moves or changes
if you have a services agreement. This is a $45.00 savings per work order.